"Being a small business owner myself, I know the importance of letting someone know when they have an exceptional employee or when their customer service is extraordinary.  I know we got started off on the wrong foot a while back, but I have to tell you that now there is not another company I would use for my A/C needs.  Mark is always available for me to call even on the weekends.  He is always on top of things and lets me know what is going on with everything.  I really enjoy working with him, and believe me, he is a great asset for your company.  One of my biggest complaints myself is finding good people I can depend on and trust with my own company.  You definitely have that in Mark.  I just wanted to let you know how much I appreciate everything he does for me.  He is one of those people that is very difficult to find these days.  
 
I always like to hear from people when they think my employees go above and beyond, so I thought you might like to hear it as well."
 
Sheila Kemp
Endless Love Pet Palace